Credit Refunds

A new feature we're introducing is the ability for users to refund credits for words Jarvis writes that are irrelevant, low quality, or you just don't want. Every account that isn't unlimited will be able to refund 20% of their words generated and get them credited back to their account. If you are unsure which plan you are on, you can check here: https://app.jarvis.ai/settings/billing

Credits must be refunded within 24 hours of generating the content. Ideally, you'll refund low-quality outputs in real-time while writing. 

For example, if you are on a plan with 50,000 words per month, you'll be able to refund 10,000 words per month. This gives you a max of 60,000 words each month. You cannot refund more than 10,000 credits each month.

After you refund credits, we recommend tweaking your input a little bit to adjust the output Jarvis will provide. 


Documents

To refund the most recent output generated inside of Documents make sure you follow these steps within 24 hours.

  • Click the thumbs down icon above the Compose button
  • This will delete the most recent generation from your page and refund those credits back to your account.
  • You will be shown a green message that will allow you to see how many credits you have refunded for that lastest generation. 
  • You will see those credits populate back into "total credits" in your usage and billing tab. 

Templates

To refund outputs inside templates make sure you follow these steps within 24 hours of generating content.

  • Click the thumbs down icon next to your output.
  • This will delete the output and refund those credits back to your account.
  • You will be shown a green message that will allow you to see how many credits you have refunded for that lastest generation. 
  • You will see those credits populate back into "total credits" in your usage and billing tab.