We will honor a 5-day money-back guarantee from your previous date of purchase if you have not used a completed free trial.
When you cancel your account, refunds are not automatic. You will need to reach out directly within 5 days to receive a refund. Cancellations are defaulted to be set at the end of your billing cycle.
We will not issue a refund if you have used your account in the same calendar month as your request outside of the 5-day money back guarantee. Instead, please cancel your account to avoid any future subscription charges.
Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month.
We hold our customers responsible for managing their accounts, credit limits, and overages.
If you meet these conditions, please respond directly to the invoice email you have received, or email [email protected] to begin the discussion about a possible refund. To process a full refund, we ask that you cancel your account first to speed up the potential refund process.
We will respond to your request within 24 hours. We appreciate your patience and understanding.